Warranty and Service Conditions

All products sold in the NEEDSTORE.EU online store are intended for the European regional market. They are subject to the warranty conditions set by the manufacturers, as well as the mandatory requirements of European Union legislation.

1. Warranty Period

In accordance with European Union directives, the minimum warranty period for consumers is 24 months from the date the product is handed over to the buyer, unless otherwise specified by the manufacturer.

If the manufacturer provides a longer warranty period, the warranty obligations remain valid for the entire stated period.

The warranty period for consumers is not less than 24 months, except in cases where:
 - additional benefits are granted to the consumer;
 - a shorter warranty period is established for specific parts due to their natural wear and tear.

The warranty does not limit or reduce the consumer’s statutory right to submit a claim for non-conformity of the goods within 2 years.

For legal entities (B2B), warranty conditions apply in accordance with the terms set by the respective manufacturer.

2. Warranty Service

If a product becomes defective during the warranty period, warranty repair is carried out free of charge.

Repairs are performed within a reasonable time, taking into account the nature of the defect and the technical characteristics of the product.

If spare parts need to be ordered from the manufacturer, the customer will be informed in advance about a possible extension of the repair period.

In certain cases, the product may be sent to an authorised service centre of the manufacturer in one of the EU countries.

3. Where Warranty Repairs Are Performed

Warranty service is organised through NEEDSTORE.EU and is carried out by authorised service centres of the manufacturer or via official distributors, depending on the brand and type of product.

In the event of a warranty claim, the customer is recommended to contact the NEEDSTORE.EU support team in advance to receive instructions on further actions.

Depending on the situation:
 - the product may be sent to an authorised service centre in Latvia;
 - or forwarded by the seller to an official distributor or the manufacturer.

If the manufacturer allows direct contact with an authorised service centre in the customer’s country, the customer may contact such a service centre independently using the contact details provided in the warranty card or the manufacturer’s documentation.

Information on the warranty service procedure is provided individually for each case.

To submit a warranty claim, a proof of purchase (invoice or receipt) must be provided.
A warranty card is required only in cases specified by the manufacturer.

4. Important Information for Electronic Devices

Before submitting a device for warranty service, it is recommended to:
 - sign out of all user accounts;
 - remove passwords, PIN codes, and other security measures;
 - create a backup copy of all data.

Data and information stored on the device are not covered by the warranty.
Costs related to data loss or data recovery are not compensated.

5. What Is Not Covered by the Warranty

The warranty does not cover defects or damage resulting from:
 - mechanical damage, impacts, or drops;
 - exposure to liquids, moisture, dust, sand, or foreign objects;
 - unstable power supply or voltage fluctuations;
 - violation of operating conditions or manufacturer instructions;
 - installation or use of software not approved by the manufacturer;
 - repairs or modifications performed by unauthorised persons;
 - natural wear and tear of consumable components.

The warranty period for batteries and other consumable parts may range from 6 to 12 months, depending on the manufacturer’s conditions.

6. Non-Repairable Products

If an authorised service centre confirms that the product is not repairable, the customer is entitled, in accordance with European Union legislation, to:
 - a replacement of the product;
 - an exchange for an equivalent product;
 - or a refund of the amount paid.

The decision is made in accordance with EU legislation and the manufacturer’s conditions.

7. Shipping During Warranty Service and Returns

In the event of a confirmed warranty case:
 - the customer sends the product to an authorised service centre in their country or, if return to Latvia is required, to the seller’s office/warehouse located at Lubanas 41B, Riga, LV-1073, Latvia; 
 - in most cases, delivery costs are borne by the customer, except in cases covered by the section “Damaged, Defective, or Incorrectly Delivered Goods”, or where otherwise required by applicable EU legislation or explicitly stated by the seller;
- return shipping of the repaired or replaced product to the customer is covered by the seller.

If diagnostics determine that the defect is not covered by the warranty (including cases of improper use or external damage):
- diagnostic and transportation costs may be charged to the customer;
- the customer will be informed in advance about any applicable costs and return conditions and must confirm acceptance before any paid service is performed.

For legal entities (B2B), all shipping and transportation costs related to warranty service are borne by the buyer unless otherwise agreed in a separate written agreement.

8. Important Conditions

The customer is responsible for properly packaging the product when sending it for warranty service.
Damage resulting from improper packaging during shipment is not covered by the warranty.

The method and procedure of shipping are determined individually and agreed upon with the customer.

9. Preservation of Warranty Rights

In the event of repair or replacement, warranty obligations remain valid for the remaining period of the original warranty.

These warranty conditions do not limit the consumer’s rights granted under European Union legislation.