Conditions d’utilisation

Last updated: April 22, 2026

1. Introduction

SIA “JVM LOGISTICS”, registration number 40203648331, trading under the trade name “NEED” (hereinafter – NEEDSTORE.EU), provides access to and operation of the website www.needstore.eu in accordance with these Terms of Service (hereinafter – the Terms).

By accessing or using this website, you confirm that you have read, understood, and agree to comply with these Terms without limitations or conditions.

2. Acceptance of Terms

By visiting the website, creating an account, or placing an order, you agree to be bound by these Terms as well as our:
- Privacy Policy
- Refund & Return Policy
- Shipping Policy
- Legal Notice

If you do not agree with any part of these Terms, you must stop using the website immediately.

3. Modifications to Terms

We reserve the right to update or modify these Terms at any time.
Updated Terms will be published on this page with the date of the latest revision.
Continued use of the website constitutes acceptance of all changes.

4. User Registration and Accounts

You may create a User account on NEEDSTORE.EU.
By creating an account, you confirm that:
- the information you provide is truthful and accurate;
- you will not impersonate another person or entity;
- you are responsible for all actions performed under your account.

We reserve the right to suspend or delete accounts that violate these Terms or appear fraudulent.

5. Prices & Payments

All prices are listed in EUR and include VAT unless stated otherwise.

Delivery costs are calculated at checkout.

Product prices may change at any time.

Payments can be made using VISA, VISA Electron, MasterCard, or supported online banking methods.

All payments are processed through a secure payment gateway; NEEDSTORE.EU does not have access to visible card details.

After successful payment, you will receive an electronic confirmation with order details.

6. Delivery of Goods

NEEDSTORE.EU delivers goods across the European Union and selected international destinations.

Estimated delivery time: 3–10 business days depending on the destination and the shipping carrier.

If your delivery is delayed or lost, please contact us at: need@jvmlogistics.lv, providing your order number.

Full delivery conditions are available in our Shipping Policy.

7. Confidentiality and Privacy

We process personal data in accordance with EU GDPR and Latvian data protection laws.

Collected personal data may include:
- name and surname (or company name),
- customer and delivery address,
- phone number,
- email address,
- payment-related information (processed securely).

Your data is used to:
- confirm your order,
- deliver your goods,
- contact you regarding updates or verification,
- improve customer service,
- inform you about offers (only with consent).

We do not disclose personal data to third parties except when required by law or fraud prevention.

For complete details, please refer to our Privacy Policy.

8. Refunds, Cancellations & 14-Day Right of Withdrawal

Consumers have the right to return goods within 14 days without providing a reason, in accordance with the EU Consumer Rights Directive.

Full terms, conditions, exceptions, and return procedures are described in our Refund & Return Policy.

9. Prohibited Activities

Users are prohibited from:
- using the website for unlawful purposes,
- uploading or transmitting malware, viruses, or harmful code,
- attempting to gain unauthorized access to servers or systems,
- interfering with website operation or security,
- engaging in fraud or misrepresentation,
- scraping or automated extraction of website content,
- violating any applicable laws.

Violation of this clause may result in account termination and legal action.

10. Intellectual Property

All content on NEEDSTORE.EU – including images, text, graphics, product descriptions, logos, and software – is the property of SIA “JVM LOGISTICS” or licensed to us.

You may not copy, reproduce, distribute, or commercially exploit any content without written permission.

11. Limitation of Liability

To the fullest extent permitted by law, SIA “JVM LOGISTICS” shall not be liable for:
- indirect, incidental, special, or consequential damages;
- loss of profit, revenue, or data;
- damages resulting from website downtime, errors, or delays;
- misuse of your account due to failure to maintain confidentiality.

This clause does not limit consumer rights guaranteed by EU law.

12. Dispute Resolution

Complaints regarding product availability, quality, or services must be submitted:

📧 need@jvmlogistics.lv

or in writing to:
SIA JVM LOGISTICS, Lubanas 41B, Riga, LV-1073, Latvia.

Complaints will be reviewed within 10 business days.

If you disagree with our decision, you may use alternative dispute resolution:
Submit a written application specifying:
- name and surname,
- contact details,
- submission date,
- nature of the dispute, claims, and justification.

You may also use the EU Online Dispute Resolution Platform:
https://consumer-redress.ec.europa.eu/index_en

13. Governing Law

These Terms are governed by the laws of the Republic of Latvia.
Any disputes shall be settled in Latvian courts, unless otherwise required by consumer protection laws.

14. Contact Information

For any questions regarding these Terms, please contact us:

📧 need@jvmlogistics.lv

☎ +371 299 418 85
🏢 Lubanas 41B, Riga, LV-1073, Latvia